Incident Investigation

High-Level Incident Investigation (ICAM)

High-level, independent root cause investigations to prevent recurrence.

Service Scope

Tailored WHS Solutions

Uncover organizational, task, and individual factors behind complex incidents using the industry-standard ICAM method. Protect your workers, understand incident causes, and limit corporate liability.

Who It's For

Safety directors, directors, and legal counsel requiring a swift, objective, and expert independent root-cause analysis of high-severity or near-miss incidents.

What It Includes
  • 🔬

    Accredited ICAM Lead Investigators

    Investigations led by senior specialists certified in the Incident Cause Analysis Method (ICAM).

  • 🗺️

    Root Cause Mapping

    Visual models illustrating latent organizational failures, task factors, and immediate causes.

  • ⚖️

    Legal-Grade Diagnostic Reports

    Secure, highly detailed, regulator-ready report packages built to stand up to close scrutiny.

  • 🛡️

    Preventative Action Roadmaps

    Establish robust corrective actions to eliminate hazard pathways and prevent incident recurrence.

Operational Flow

Our 4-Step Process

How we partner with your team to deliver seamless compliance results.

  1. 01

    Emergency Site Mobilisation

    Our response team deploys to isolate critical physical evidence and record initial witness statements.

  2. 02

    Data Gathering & Interviews

    We collect relevant logs, conduct non-threatening interviews, and trace the incident timeline.

  3. 03

    ICAM Diagnostic Analysis

    We map collected data into the ICAM grid to identify organizational errors and safety barriers that failed.

  4. 04

    Report Presentation

    We present a clear diagnostic report with practical actions for immediate, long-term safety improvements.

Proven Success

Real World Impact: Metropolitan High-Voltage Utility Provider

Following a major arc flash incident, we acted as independent ICAM lead investigators. Our detailed analysis identified latent maintenance vulnerabilities, helping them avoid prosecution through proactive systemic upgrades.

Key Outcome

Unbiased root-cause report accepted by state WHS regulator

Interested in High-Level Incident Investigation (ICAM)?

Get in touch to learn how this service can benefit your operation.

We respond within 1 business day. Your information is kept confidential.

Ready to get started?

Ready to protect
your workforce?

Join 500+ Australian businesses who trust Omnisafe to keep their people safe, their sites compliant, and their WHS operations streamlined.

Or call our WHS team directly: 1300 100 100